Shipping & Returns

At THE EPOPEE, we are committed to delivering a seamless shopping experience from the moment you place your order to the day it arrives at your doorstep.

Shipping

Orders are typically processed within 1–2 business days after confirmation. Once dispatched, delivery timelines may vary depending on your location and courier service availability.

You will receive tracking details via email or SMS as soon as your order is shipped, allowing you to monitor your package every step of the way.

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to unforeseen circumstances, public holidays, weather conditions, or logistical disruptions.

Returns

We accept return requests within 7 days of delivery.

To be eligible for a return, products must be:

* Unused and unworn

* Unwashed and in original condition

* Returned with all original tags and packaging intact

Products that show signs of use, damage, or alteration may not qualify for a return.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the product. Our team will review the issue and provide a suitable resolution as quickly as possible.

Refunds

Once the returned item has been received and inspected, eligible refunds will be processed to the original payment method used during purchase. Processing times may vary depending on your bank or payment provider.

Contact Us

For any questions regarding shipping, returns, or refunds, please contact us at:

Email: support@theepopee.com

THE EPOPEE™
Wear Your Story.